Exchange Policy
Exchange Policy
We want you to love what you ordered. If something isn't quite right, we're here to make it easy.
🔄 Our Exchange Policy
- 7-day exchange window from the date of delivery
- Items must be unused, unworn, and in original condition with original packaging
- To request an exchange: WhatsApp us at +92 318 2749787 with your order number and reason
❌ What Cannot Be Exchanged
- Items that have been used, worn, or damaged by the customer
- Items returned without original packaging
- Items reported after the 7-day window
📦 Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will make it right — no questions asked.
📝 How to Exchange — Step by Step
- WhatsApp us within 7 days of receiving your order at +92 318 2749787
- Share your order number and photos of the item
- We'll guide you through the next steps quickly and clearly
Please note: Zehra Jewels offers exchanges only. We do not offer cash refunds. We appreciate your understanding and trust in us as a growing Pakistani brand.