Privacy Policy

At Zehra Jewels, we respect your privacy. This Privacy Policy explains how we collect and use your information when you visit our website or place an order.

Information We Collect

When you place an order or contact us, we may collect:

• Your name
• Phone number
• Email address, if provided
• Delivery address
• Order details
• Messages you send us through WhatsApp, email, social media, or our website

We may also collect basic website-use information, such as the pages you visit and the device or browser you use, to help us improve our website.

How We Use Your Information

We use your information to:

• Process and confirm your order
• Arrange delivery of your order
• Contact you regarding your order, delivery, or exchange request
• Provide customer support
• Improve our products, website, and customer experience
• Send promotions or updates only where you have chosen to receive them
• Prevent fraudulent or unauthorised orders

Cash on Delivery

Zehra Jewels currently offers Cash on Delivery. We do not collect or store your card or bank-payment details through our website.

Sharing Your Information

We only share your information when necessary to fulfil your order or run our business. This may include sharing your name, phone number, and delivery address with our delivery or courier partners.

We may also share information if required by law or to protect our customers, rights, and business.

Marketing Messages

If you choose to receive marketing messages from us, you may unsubscribe at any time. You can stop WhatsApp marketing messages by replying “STOP” or contacting us directly.

Cookies

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use the site. You can manage cookies through your browser settings.

Your Rights

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or ask us to delete information where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +92 318 2749787 or email us at zehrajewelspk@gmail.com.