Frequently Asked Questions
General Questions
What type of jewellery does Zehra Jewels sell?
We sell earrings, rings, necklaces, and bracelets — all designed to be lightweight, elegant, and easy to wear every day. Our pieces suit both eastern and western outfits, from university and office to dinners and daawats.
Will the gold plating tarnish?
With proper care, our jewellery holds its finish well. Avoid exposure to water, perfume, lotions, and sweat. Store in a dry place when not in use and wipe gently with a soft cloth after wearing.
Do you have a physical store?
We are currently online only, with Cash on Delivery available nationwide across Pakistan.
Orders & Shipping
Where do you deliver?
We deliver across all of Pakistan — from Karachi to Khyber. If you're unsure about your area, WhatsApp us at +92 318 2749787.
How much does shipping cost?
Shipping is Rs. 250 flat nationwide. Orders Rs. 2,000 and above get free delivery.
How long does delivery take?
Orders are processed within 2–4 business days. After dispatch, delivery typically takes 3–5 business days depending on your location. Major cities are usually faster.
Is Cash on Delivery available?
Yes — COD is available nationwide. No card or advance payment needed. You pay when your order arrives.
How will I know my order has been placed?
You'll receive an order confirmation after placing your order. For updates, WhatsApp us at +92 318 2749787 and we'll assist you right away.
Exchanges
What is your exchange policy?
We offer exchanges within 7 days of delivery. Items must be unused, unworn, and in their original packaging. To start an exchange, WhatsApp us at +92 318 2749787 with your order number and photos of the item.
Do you offer refunds?
Zehra Jewels offers exchanges only. We do not offer cash refunds. Since all orders are Cash on Delivery, no advance payment is taken.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos of the issue. We will resolve it promptly — no questions asked.
What items cannot be exchanged?
Items that have been worn, used, or damaged after delivery, and items reported after the 7-day window, are not eligible for exchange.
Jewellery Care
How do I take care of my jewellery?
- Remove before bathing, swimming, or exercising
- Avoid contact with perfume, lotion, and sprays
- Store in a cool, dry place — ideally in a pouch or box
- Wipe gently with a soft cloth after wearing
Contact Us
How can I reach you?
WhatsApp us at +92 318 2749787 or email us at zehrajewelspk@gmail.com. We aim to respond within 24 hours on business days.