Privacy Policy

Privacy Policy

At Zehra Jewels, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it safe.

What Information We Collect

When you place an order or contact us, we may collect:

  • Name — to address your order and communications
  • Phone number — for delivery coordination and order updates
  • Delivery address — to ship your order to the right place
  • Email address — for order confirmations and support

We only collect information that is necessary to fulfill your order and provide customer support.

How We Use Your Information

Your information is used solely for:

  • Processing and fulfilling your orders
  • Coordinating shipping and delivery
  • Responding to your queries and exchange requests
  • Sending order updates and confirmations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Payment & Security

Zehra Jewels primarily operates on Cash on Delivery (COD). For any online payments processed through Shopify Checkout, we do not store your card details — all payment data is handled securely by Shopify's encrypted payment system.

Data Storage

Your order and contact information is stored securely through Shopify's platform. We take reasonable steps to protect your data from unauthorized access or misuse.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct or delete your information
  • Opt out of any marketing communications

Contact Us

If you have any questions about this privacy policy or how your data is handled, please reach out:

We're a Karachi-based Pakistani brand and we take your trust seriously.