Return Policy
Return Policy
At Zehra Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our return policy below.
Payment Method
We currently offer Cash on Delivery (COD) as our payment method, available all across Pakistan. Payment is collected at the time of delivery.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery, provided that:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn, used, or damaged after delivery
- Custom or personalised jewellery
- Items purchased during a sale or promotion (unless defective)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.
How to Initiate a Return
To initiate a return or exchange, please contact us through our website or social media with your order details. Our team will guide you through the process.
Refunds
Since we operate on a Cash on Delivery basis, refunds for returned items will be processed via bank transfer within 5–7 business days after we receive and inspect the returned item.
Contact Us
If you have any questions about our return policy, please don't hesitate to reach out. We're here to help!